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Cancellation and Digital Policies

1. Paid live or online events.

Unless stated otherwise:

  • Cancellation up to 21 days in advance, you will receive a full refund, minus 10% administration fee.
  • Cancellation of 8 to 20 days beforehand, you will receive a 50% refund.
  • Cancellation of 7 days or less, you will not be refunded.
  • If BAST Training cancels an event for whatever reason all paid up registrants will receive a full refund within 14 days of notification of the canceled event. Refunds will be made using the original form of payment. E.g. If paid by Paypal, refund will be via Paypal.
  • It may be possible to transfer the 20 hour course fee to a different date/time if there are places available. Please email us to request the change.


2. Digital Purchase Policy

BAST Training is committed to ensuring satisfaction for all customers who purchase our products and as such we rely on our Digital Download Policy to help ensure this satisfaction.

Our Digital Download Policy is as follows:

  • All sales on Digital Download Products are final are Non-Refundable or Exchangeable
  • Choose wisely. Due to the high level of fraud with downloading music, MP3 downloads, video or other digital products, digital products bought from the BAST Training Store are NOT returnable, exchangeable, or refundable.
  • If, however, you experience difficulty accessing or downloading your purchased product, then we will do everything to ensure you get the help necessary please see your purchase invoice for our support contact details.
  • If you are having issues with your download please email us.


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