Can I cancel my membership at any time?
Yes of course you can! We’ll be sad to see you go though. If it’s something we have or haven’t done please let us know so we can improve the membership facitlites. If you’re a paying member and you just want to take a break you can Pause your membership for any length of time.
- Free members – hover over your name in the top right hand corner to access menu then go to Settings > select Delete account.
- Paying members – Annual subscribers will receive a pro rata refund charged at the monthly rate of £24 up to 9 months. No refund from 10-12months. Monthly subscribers will be cancelled from the next due payment date. Email us to start the process.
Can I pause my membership?
Yes you can. Please email us to get the process started.
If I cancel can I rejoin at a later date?
We will welcome you back with open arms. Just go through the joining process again.
Can I go from Free to Paid membership?
Right now you can only move from the Free membership to BAST membership if you have completed the BAST Course. If you have done the course then email us for the special Pass Code.
Can I get a refund if I am not happy with BAST Paid membership?
If you are on the monthly subscription then your membership will continue till the next payment date. If you are an Annual subscriber and you cancel before 10 months are you will be refunded a pro rate rate based on the monthly rate. 10-12 months no refund.
How do I access the BAST Closed Facebook group?
If you are a BAST Paid member you will have access via the membership Control Panel. Select the Facebook icon > then Request Access. We will approve your access to the group in Facebook. If you aren’t in the group with in 24 hours drop us an email and let us know.
How do I make a complaint?
Please email us immediately describing the issue in detail.
Can I advertise my business inside the membership?
We love hearing about things that you’re doing but please avoid overkill, aim for bringing benefit and value to your fellow members.
Can I limit my Profile visibility?
Your name will always be visible but can choose to hide all other details, or restrict visibility.
What circumstances would cause my membership to be revoked?
Anyone who wants to spam, trash talk, be negative, problematic, drag the group down in any way will be asked to leave to protect the integrity of this community. Removal under these conditions will disqualify you from any membership fee refunds. This is at discretion of the BAST admins and community sentiment/complaints received.